Following the trend of user requirements and usage of social network, Reliance Jio finds a new way allowing users to recharge their SIM cards directly via WhatsApp.
Users can send the message "70007-70007" and get more online payment options such as e-wallets, credit cards, debit cards and more.
Reliance Jio now offers new ways for people to recharge their SIM cards online. Not only that, but users can also access other business services using this new method.
Jio has integrated its services with WhatsApp and now the company's customers will be able to access services such as recharging the SIM card, generating a number transfer request and more via WhatsApp.
ET Telecom first reported on the development and said that customers can also take advantage of the company's support regarding services related to JioFiber and also JioMart.
Reliance Jio prepaid mobile recharge online via WhatsApp
Reliance Jio will allow users to recharge their SIM cards directly via WhatsApp. Users can send the message "70007-70007" and get more online payment options like e-wallets, credit cards, debit cards and more.
The company implemented the service in only two languages: English and Hindi. Ma Jio is working to offer this service in other regional languages soon. It is worth noting that recently, JioPhone users have also gotten a very useful WhatsApp feature.
Now JioPhone users can make voice calls directly through WhatsApp using Voice over Internet Protocol (VoIP) technology. For the uninitiated, Vodafone Idea (VI), the country's third largest telecom operator, has also launched an artificial intelligence (AI) -based virtual agent bot called VIC across multiple enterprise digital platforms.
The virtual bot has also been expanded to help business users on WhatsApp. Users can also recharge their SIMs (postpaid and prepaid) directly via WhatsApp. In addition, customers can also request assistance from customer service via the WhatsApp platform.
This is another Reliance Jio step in making the customer journey with the company fruitful, convenient and easy. The future of the telecommunications industry lies in making the customer experience as simple and premium as possible.
All operators are continuously investing in new digital solutions to modernize the way people interact with their applications and services. You will get more interesting announcements related to Reliance Jio once RIL AGM starts for 2021. Jio could announce something important related to 5G at the event and also some of its new products.