The United Kingdom’s (UK) flagship telecom giant British Telecom has decided to shut its call centers running in Delhi and Bangalore following complaints of poor customer service.
In a statement on this issued BT chief executive John Petter said, ‘The company used call centers in Metro cities that more than eighty percent of calls will be answered in the UK by the end of 2016. Our customers have told us that they would prefer to speak to a contact centre in the UK when they call us’.
He also added that ‘When we launched BT Mobile earlier this year, we located customer service in the UK and our customers have valued that. We think doing this for our other products is one way in which we can boost the service that we offer customers. Our offshore partners have provided a good level of service, however we believe that now is the right time to commit more investment to the UK and that this is something customers will appreciate’.
